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Implementation & Support Specialist

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Date: Apr 6, 2021

Location: Washington, DC, US, 20005-4076

Company: Associated Press

The Associated Press is the essential global news network, delivering fast, unbiased news from every corner of the world to all media platforms and formats. Founded in 1846, AP today is the largest and most trusted source of independent news and information. On any given day more than half the world's population sees news from AP.


The Associated Press seeks an ENPS Implementation and Support Specialist. This position is managed from AP’s Washington, DC, office but can be performed from anywhere within the continental U.S.

This position provides on-site, telephone and remote support for software and systems used in television, radio, online and network newsrooms in North, Central and South America. Systems include ENPS, AP Playbook, ENPS Mobile and add-ons.

Responsibilities include: planning, testing, deployment, migration, user training, and sales/marketing support. Log and help resolve customer issues, interfacing with other development and support groups as necessary.


The ideal candidate must be well organized, a strong self-starter and team player able to work effectively without direct supervision. The successful candidate will lead training sessions for technical and non-technical teams. This person should have a strong understanding of news production workflows, as well as knowledge on how to identify, investigate and resolve issues with the technical operation of software, systems and integration. Technical aptitude and proficient understanding of personal computers (PC and Mac) and Microsoft Windows; experience with broadcast or online news production systems; experience in software support or other technical support role; and a degree in journalism, computer sciences or a related discipline, or additional relevant work experience are also desired. Advanced experience with personal computers, cloud computing, SaaS, Amazon Web Services, web apps, servers and server operating systems or web design and production is a plus. Strong communication skills and problem-solving abilities are required. Extensive national and international travel may be required.


Candidate must be able to work with standard office equipment, including computers, keyboards and telephones, through the course of a regular workday. Participation in an afterhours on-call rotation is required. 


Other qualifications:

  • Bachelor’s degree or equivalent experience.
  • Authorization to work in the U.S. will be mandatory.
  • Advanced-level professional competency in written and spoken English. Professional competency in a language besides English is a plus.


Application Deadline:  April 21, 2021 @ 11:59 PM EST


AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability or status as a veteran in accordance with applicable nondiscrimination laws.



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