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Sales operations administrator

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Date: Apr 3, 2019

Location: New York, NY, US, 10281

Company: Associated Press

The Associated Press is the essential global news network, delivering fast, unbiased news from every corner of the world to all media platforms and formats. Founded in 1846, AP today is the largest and most trusted source of independent news and information. On any given day more than half the world's population sees news from AP.

The Associated Press seeks a sales operations administrator for its NYC headquarters.


The administrator supports the Americas sales teams and is responsible for the efficient and accurate administration of customer agreements, sales orders and maintenance of customer and prospect accounts in the company’s Salesforce, MDM (master data management) and SAP contract and order management systems.  The individual will ensure compliance with company sales and business policies and work effectively with sales teams in supporting their sales activities. 


  • Reviews and approves new sales orders for consistency with customer agreements.
  • Processes, acknowledges and scans customer agreements and cancellation notices.
  • Ensures timely communications and tracking of sales orders with the Orders/Entitlements teams.
  • Processes and approves requests for new MDM customer accounts and account record changes for sales teams.
  • Monitors expired contracts, purchase orders and upcoming cancellations.
  • Advises sales representatives and sales planners on AP services, sales policies and procedures.
  • Reviews rate changes and processes billing files and contract extensions to the billing department.
  • Coordinates with sales and other internal departments to resolve billing and payment issues.
  • Confirms customer rate and service history.
  • Assists with the monitoring of royalty and other variable-billed accounts.
  • Handles routine administrative inquiries/requests from sales reps, sales planners and customers; participates in special projects as requested.
  • Participates in testing of enhancements to Salesforce, MDM and COPS systems; assists with training of sales teams and other support staff.



  • Bachelor’s degree in business or related field and/or equivalent work experience in sales operations and sales support activities.
  • Detailed-oriented with good analytical and organizational skills.
  • Strong written and verbal skills with the ability to communicate business issues in a clear and concise manner.
  • Ability to multitask in prioritizing and meeting changing deadlines.
  • Good people skills with the ability interact effectively with sales, technology, operations and support teams on all levels.
  • Strong Microsoft Excel skills; proficient in Microsoft Word and Outlook.
  • Experience with and SAP CRM a plus.


Application Deadline:  April 20, 2019 @ 11:59 PM EST 


Advanced-level professional competency in written and spoken English language is required.

Authorization to work in the United States for any employer is mandatory.

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability or status as a veteran in accordance with applicable nondiscrimination laws.


Nearest Major Market: New York City

Job Segment: Operations Manager, Data Management, ERP, Administrative Assistant, Operations, Data, Technology, Administrative

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