The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.

The Associated Press seeks an Implementation and Support Specialist to work on its Workflow Solutions team providing assistance to media companies who use software that AP licenses. This position is to be based in Mexico or Colombia.  
 

Responsibilities:

• Provide on-site, telephone and remote support for software and systems used in television, radio, online and network newsrooms in North, Central and South America. Systems include ENPS, AP Storytelling, ENPS Mobile and add-ons.
• Provide on-site and remote training to technical and non-technical users of our software and systems
• Log, test, troubleshoot, and help resolve customer issues, interfacing with other development and support groups as necessary.
• Troubleshoot software and systems issues with members of internal Support, Product, and Technology Solutions teams
• Provide onsite and remote software deployment to users of our software and systems
• Provide onsite and remote server migration for users of our software and systems
• Provide Sales/marketing support of software and systems for customers on site and remotely
• Regular travel may be required.
• Participation in an on-call rotation outside normal working hours is required.

Desired Experience and Skills:

• Well organized, a strong self-starter and team player able to work effectively without direct supervision.
• Strong understanding of and/or experience with news production systems and workflows is preferred. AP ENPS experience a strong plus.
• Strong communication skills and problem-solving abilities are required.
• Advanced-level professional competency in written and spoken English and Spanish is mandatory. Any additional language skills are a plus.
• Candidate must have authorization to work in Mexico or Colombia for any employer.
• Ability to obtain a visa to travel to and work temporarily in the United States is strongly preferred.

Employees are eligible for the full benefits package offered to AP staff in the country where they are based.

Application Deadline April 17, 2025 at 11:59PM EST.
 

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.