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Editorial Support Executive

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Date: May 4, 2022

Location: London, CMD, GB, NW1 7DZ

Company: Associated Press

The Associated Press is the essential global news network, delivering fast, unbiased news from every corner of the world to all media platforms and formats. Founded in 1846, AP today is the most trusted source of independent news and information. On any given day, more than half the world's population sees news from AP.

 

AP invites applications for the position of Editorial Support Executive, based in London.

 

The successful candidate will be expected to:

 

 

  • Pro-actively manage and respond to incoming editorial enquiries from customers and triallists (audio, graphic, interactive, photo, text, and video) via email, phone, and chat solutions.

 

  • Build sustainable relationships through open and interactive communication with editorial and sales staff across formats and regions, to better understand AP’s global coverage as well as the needs of our customers.
     
  • Represent the customer during all stages of the request process. 

 

  • ‘Be the voice of video’ by promoting and encouraging use of AP’s video content and planned coverage via email.
     
  • Pro-actively engage with customers one-to-one to aid retention and increase adoption (e.g. understand their content needs and alert them when we have content of interest).

 

  • Attend and participate in editorial and commercial meetings to represent the ‘voice of the customer’.

 

  • Provide cover as and when needed during breaking news situations.

 

  • Potential to attend customer visits to better educate organisations on how to work with AP’s content.

 

 

Essential criteria:

 

 

  • Good editorial judgement.

 

  • A solid knowledge of world affairs and AP’s media customer base.

 

  • Strong customer-support and customer-facing skills.

 

  • Strong commercial acumen, including an understanding of sales needs and the customer life cycle.

 

  • Good communication and presentation skills - both written and verbal.

 

  • Ability to work effectively with other people across teams and at all levels.

 

  • Fluency in written and spoken English required.

 

 

Desirable criteria:

 

 

  • Additional languages - particularly Mandarin, Japanese, and Arabic - an advantage.

 

  • Knowledge of Salesforce, email marketing and Slack an advantage (training will be given).

 

 

All applicants must be able to work in the UK or be able to gain permission to work in the UK.

 

Internal applicants should inform their managers of their intention to apply for this role.

 

The closing date for applications is Friday 20th May 2022.