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About The Role

We are looking for a creative, highly organized and detail-oriented Sales Support Coordinator to join our team on a full-time basis. This role is part of a small, collaborative team supporting the Sales Planning Manager and working alongside the Customer Insights Manager. You will be a key point of support for our dynamic, multicultural team operating remotely across EMEA.

Key Responsibilities:
 

Commercial Support

Support Sales Directors with the preparation of commercial discussion for key accounts:

• Prepare proposals and presentations, ensuring they are visually engaging and effectively structured.
• Create a central database documenting our best proposals to share and implement best practices within the team
• Ad Hoc Support for tenders & RFPs

Administrative Support

• Proactively prepare Sales Packs for key accounts: monitor contract renewal timelines and gather, analyse and summarise key contractual information and customer metrics, including:
  • Platform activity & usage data to support contract negotiations
  • Historical contract data for insights on pricing, products, terms, and customer footprint/reach to support renewal discussions
  • Identify & summarise key opportunities and issues captured in Engagement Reports / NPS
     
• Account Management:
  • Sales Administration & Reporting – Provide administrative support to Sales Directors, ensuring sales reports, key commercial insights, customer records and account information are consistently captured in Salesforce.
  • Troubleshooting: assist Sales resolving customer issues promptly and efficiently, escalating complex matters to relevant departments when necessary (billing enquiries, user management, ad hoc requests, etc…)

• Lead Management: qualify incoming leads, distribute them to appropriate Sales Directors and track lead progress through the sales funnel. 

Key Skills & Qualifications

Experience: 1-3 years in a sales support, sales operations, or data-driven administrative role.
 

Skills:

• Highly proficient with Office Suite (Excel and PowerPoint) and CRM systems (Salesforce)
• Creative and presentation skills – Ability to design clear, engaging, and visually compelling presentations in PowerPoint and Canva to support sales discussions.
• Analytical skills to interpret and summarise platform activity, usage data, and contract history and customer feedback.
• Exceptional organizational and time management abilities.
• Strong written and verbal communication skills.
• A proactive approach to problem-solving with the ability to adapt in a fast-paced environment.

Education: Bachelor's degree in Business Administration or equivalent

Application Deadline is May 11, 2025 at 11:59PM EST.
 

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.